TERMS AND CONDITIONS
General Provisions
Welcome to our website. MB Stikle provide access to the www.stiklejewelry.com website (the “Website”) and sell our products to you subject to the conditions set out on this page. Please carefully read these conditions before using the Website. By using the Website, you agree to be bound by these terms and conditions.
These are the general terms and conditions that establish the rights, obligations, and responsibilities of the buyer and seller when the buyer purchases goods from the online store.
The seller reserves the right to change, amend, or supplement the rules at any time, in accordance with applicable legal requirements. Buyers are informed via the online store website. The terms and conditions valid at the time of order placement apply to the buyer’s purchase.
Please make sure you have read and understood all terms and conditions.
www.stiklejewelry.com is owned, managed and maintained by MB Stikle registered 300573871. The MB Stikle head office is at Liepu 37-1, LT-92145 Klaipeda, Lithuania.
Ordering Goods
Goods in the online store can be ordered by the buyer:
By registering on the website and providing the required registration information;
Without registering on the website.
When placing an order, the buyer must provide the necessary personal information for the order to be processed correctly: name, surname, delivery address, postal code, phone number, and email address. The buyer is responsible for the accuracy of the information provided.
By registering and placing an order, the buyer undertakes to protect and not disclose login information to third parties.
The seller undertakes to ensure the security of the buyer’s personal data.
Order Processing, Prices, and Payment Terms
The contract between the buyer and the seller comes into effect when the buyer clicks the “Pay” button, and the seller confirms the order.
Payment methods:
Online banking (via payment intermediaries);
Bank card (through a payment intermediary);
Bank transfer.
All prices are indicated with VAT included. Delivery costs are not included in the price, unless specified as free delivery.
Delivery of Goods
Goods are delivered using the delivery method chosen by the buyer. Delivery is subject to a fee, shown when selecting the delivery option.
Free delivery within Lithuania is available for:
In-store pickup;
Delivery via Omniva parcel lockers for orders over €50.
Delivery methods:
Omniva parcel lockers or courier;
Lithuanian Post;
In-store pickup in Klaipėda (Tiltų g. 20) or Vilnius (Rūdninkų g. 8).
The buyer is responsible for providing an accurate delivery address.
Orders are shipped within 1–5 business days from the receipt of the order. Pre-ordered or custom-made items are shipped within 30 calendar days.
If the goods are incomplete or damaged, the buyer must notify the seller within 7 calendar days by email.
Returns and Exchanges
Returns are subject to the Civil Code of the Republic of Lithuania (Article 6.22810) and may be made within 14 days from the date of delivery (the date the parcel is picked up from a parcel locker, post office, courier, or store).
Returned items must be unused, in their original and undamaged packaging.
Return shipping costs (both delivery and return) for quality items are covered by the buyer.
After receiving and inspecting the returned item, we commit to refund the item price within 14 days (shipping costs are non-refundable).
To initiate a return, please contact us by email at info@stiklejewelry.com.
Non-returnable items:
Custom-made products (except for manufacturing defects);
Gift cards.
Consumer disputes out of court are resolved by the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt).
A 2-year warranty from the date of purchase applies to manufacturing defects (not normal wear and tear). The warranty is void if the item was misused or damaged. The seller has the right to first attempt to repair the item (restoring it to its original condition as much as possible, considering normal wear).
For warranty claims, contact Stiklé Jewelry at info@stiklejewelry.com.
Please include your full name, address, order number, and a detailed description of the issue with photos.
Responsibilities of Buyer and Seller
The buyer is fully responsible for the accuracy of the personal information provided. If the buyer fails to provide correct information, the seller is not liable for resulting consequences and may claim compensation for direct damages.
The buyer is responsible for all actions performed using the online store www.stiklejewelry.com.
The registered buyer is responsible for keeping their login credentials secure. If a third party accesses the store using the buyer’s credentials, that person is considered the buyer.
The seller is not liable for any losses if the buyer has not read the rules despite being given the opportunity.
If the online store contains links to websites of other companies, institutions, organizations, or individuals, the seller is not responsible for the content or activities on those websites and does not control, maintain, or represent them.
Final Provisions
These rules for the purchase and sale of goods are governed by the laws of the Republic of Lithuania.
Any disputes arising from the execution of these rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with Lithuanian law.
“You may submit a request or complaint regarding a product or service purchased from our online store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. +370 5 262 6751, website: www.vvtat.lt) or its regional branches, or by filling in a complaint form on the ODR platform http://ec.europa.eu/odr or in the Consumer Rights Information System (VTIS).”
Contact Information
MB Stiklė
Company code: 300573871
VAT code: LT100002492617
Registered address: Liepų g. 37-1, Klaipėda LT-92145, Lithuania
Email: info@stiklejewelry.com
Phone: +370 685 03776
Stores:
Klaipėda Store: Tiltų 20, LT-91246; phone: +370 685 03776
Vilnius Store: Rūdninkų 8, LT-01135; phone: +370 657 54 030